The General Terms and Conditions of the Kolesarski klub Adria Mobil (hereinafter referred to as Adria Mobil Cycling Club or theStore) are compiled in accordance with the current Consumer Protection Act, based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.
The online store is managed by the Adria Mobil Cycling Club, an e-commerce service provider (hereinafter referred to as the “provider”).
Upon registration in the store, the visitor obtains a username that is the same as his e-mail address and password. The username and password of the user are unambiguously determined and linked to the entered data. By registering, the visitor becomes a user and acquires the right to purchase.
The General Terms and Conditions deal with the operation of the store, user rights and the business relationship between the provider and the customer.
AVAILABILITY OF INFORMATION
(summary of legislation)
The provider undertakes to always provide the buyer with the following information:
- company identity (company name and registered office, register number)
- contact details that enable the user to communicate quickly and efficiently (e-mail, telephone)
- essential characteristics of the goods or services (including after-sales services and guarantees)
- availability of items (any item or service offered on the website should be available within a reasonable time)
- conditions of delivery of items or execution of the service (method, place and deadline of delivery)
- all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs
- method of payment and delivery
- time validity of the offer
- the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also if and how much it costs the buyer to return the item.
- an explanation of the complaint procedure, including all details of the contact person or customer service.
OFFER OF ITEMS
Due to the nature of business via the World Wide Web, the store’s offer is updated and changed frequently and quickly. Prices are presented as Regular Prices and Online Prices. Regular prices are the recommended selling prices of the manufacturer or importer or the prices set by the provider. The online price is the price that applies to online purchases in the case of: 100% payment by cash redemption, payment of a pro forma invoice by bank transfer, payment by debit / credit card or PayPal.
METHODS OF PAYMENT
The provider allows the following methods of payment:
- cash on delivery (Online price applies) – Slovenia only,
- by transfer to the account of the manager Cycling Club adria Mobil – according to the offer / proforma invoice (Online price applies),
- with payment or credit card (Maestro, Mastercard, Diners, Visa,) via the Stripe payment system
- with Paypal (soon).
The provider issues an invoice to the buyer on a durable medium, with a breakdown of costs and instructions on how to withdraw from the purchase and return the items if necessary and possible.
The sales contract (order) is stored in electronic form on the provider’s server and is accessible to the customer at any time in his user profile (My profile).
The online price is valid for all users of the online store. The user becomes a user of the online store when he registers in the online store. The regular price is the price for unregistered users who want to make a purchase in our branch and are not a user of the online store. Registration is also possible during the purchase process.
All prices include VAT, unless explicitly stated otherwise.
Prices are valid at the time of placing the order and do not have a predetermined validity.
Prices are valid in case of payment with the above payment methods, under the above conditions.
Despite our best efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, while the provider will offer the buyer a solution that will go to mutual satisfaction.
The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives an electronic status message – Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
1. ORDER ACCEPTED
After placing the order, the customer receives an e-mail notification that the order has been accepted. In this step, the customer has the option to cancel the order within one hour. Comprehensive information on the status and content of the order is always available to the buyer on the provider’s website.
2. ORDER CONFIRMED
If the customer does not cancel the order, the order goes into further processing when the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The bidder may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. When delivering goods that the bidder does not have in stock in its own warehouse, the bidder is exclusively bound by the delivery by the bidder’s supplier and the time during which the bidder’s supplier can deliver the goods to the bidder. The provider informs the customer via e-mail about up-to-date information regarding the delivery of goods.
If the delivery period is very long and the buyer does not want to wait, the buyer can notify the provider, who will remove the item from the order and return to the buyer any funds already paid, and other items from the order at the customer’s choice, or delivered or canceled the entire order. The bidder does not assume any responsibility for damage that would occur due to longer delivery times or due to non-delivery of goods that the bidder does not have in stock in its own warehouse.
3. GOODS SHIPPED
The bidder prepares the goods within the agreed deadline, sends them with an invoice and notifies the buyer by e-mail.
Right of withdrawal from the purchase, return of goods
The consumer (this applies only to natural persons who acquire goods for purposes outside their gainful activity) has the right to inform the company within 15 days of receiving the goods (to the contact e-mail address email@example.com) that withdraws from the contract without having to state the reason for his decision. The only cost borne by the consumer in connection with the withdrawal is the cost of returning the goods. The goods must be returned to the seller no later than 15 days after the notification of withdrawal from the contract (purchase).
The goods received must be returned undamaged and in the same quantity and form, unless the goods have been destroyed, damaged, lost or their quantity has decreased without the consumer’s fault.
The consumer has no right to withdraw from the contract, in the case of contracts the subject of which is goods manufactured to the consumer’s exact instructions, adapted to his personal needs, which by their nature are not eligible for return (spare parts whose essential component is electronics ), which is perishable or has expired.
Refunds will be made as soon as possible and no later than 30 days after receipt of the notice of withdrawal. Refunds are made to the customer’s current account or personal account.
The return of the received goods to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.
INSTRUCTIONS FOR RETURNING GOODS
When buying online, it is not possible to physically view the items before the purchase in a way that would ensure the same scope and thoroughness of the tour, comparable to a traditional store, so we allow you (within the legal framework and recommended practice, including instructions from competent authorities) from the contract.
Because we want you to be able to do this as quickly as possible and without complications, we have prepared a short list of things to look for when buying remotely:
- Carefully open the packaging and keep it intact until you are completely sure that the item is suitable.
- when buying clothes, check the appropriate size by trying on other clothes (not on bare skin),
- Injuries can occur when handling the item
- Careless removal of protective films and materials can damage the product
Items purchased remotely are not intended to be used within the legal time to withdraw from the contract.
The option to withdraw from the contract is intended so that you can open the item, inspect it, and if it does not suit you, or if your expectations were wrong, withdraw from the purchase. These recommendations do not apply if the item is defective or does not work at the time of purchase – in this case you are advertising the purchase.
RETURN OF DAMAGED SHIPMENTS
If you notice that the item or package is physically damaged, the contents are missing or show signs of opening, you must initiate a complaint procedure with the contracted courier. To do this, inform the store or the contracted courier who delivered the package to you as soon as possible. Together with the contracted courier, we will make sure that the complaint is resolved as soon as possible.
In accordance with the law, the manufacturer provides the buyer with a guarantee for the faultlessness of the purchased goods. The warranty can be claimed by the customer directly from the manufacturer. The guarantee can be claimed by the buyer with the seller’s account.
The manufacturer is obliged to carry out warranty repair within 45 days of receipt of the goods, otherwise replace the item with another, equivalent and faultless item.
The buyer can also claim the guarantee from the seller, but even in this case the provision from the previous paragraph applies.
The return of goods under warranty is made in accordance with the conditions specified by the manufacturer on the warranty card, the buyer with the return has no costs.
If you want to return the shipment at our expense, do so by agreeing with us on tel. +386 (7) 338 02 75 or firstname.lastname@example.org. In accordance with this agreement, we will send a contract courier to your address to pick up the shipment.
Attention: a different way of returning the goods, at our expense, is not possible!
- When returning the item to the seller, you must also enclose a copy of the invoice.
- The address for returning the goods to the seller is: Adria Mobil Cycling Club, Zaloška cesta 20, 8000 Novo mesto, Slovenia.
- We recommend that you use a delivery service that allows you to track the shipment and that the goods are properly prepared for transport. You can use the original packaging or other suitable safe packaging.
- Shipping costs are always borne by the sender, unless otherwise agreed in advance. We do not accept redemption shipments.
If you have additional questions, we invite you to call us at +386 (7) 338 02 75 or write to us at email@example.com.
The provider makes delivery by express mail. Delivery time: 1-2 days (Slovenia, Austria), 2-3 days (Germany, Luxembourg), 3-5 (other EU countries), 7-10 days (other countries). If the buyer is not at home at the time of delivery, agree on the method of delivery by express mail. In the online store we want to please all customers, so we deliver the purchased goods to any address (home, work, weekend,… – applies to Slovenia).
Shipping costs are paid by the customer / recipient of the shipment.
Delivery of goods across will be charged by Pošta Slovenije.
When the delivery service delivers the shipment to you, you pay for its delivery and goods in cash (except in the case when you have paid the purchase price according to the proforma invoice and therefore previously transferred the purchase price to the transaction account). Your cost is printed on your order.
The delivery service and banks charge customers a fee for their service in accordance with their price list. These costs are not taken into account in the prices of products and services of the “tourofslovenia.si” store.
For the amount of the commission when paying by proforma invoice, ask the bank through which you make the payment.
Items have a delivery time of up to 10 days. In case of payment by proforma invoice, the order will be shipped no later than 7 days after receipt of payment. We will inform you in advance about the delivery time of items that cannot be obtained within the scheduled time.
If you are not at home at the time of delivery, the delivery service will leave you a written notice of the arrival of the shipment.
PROTECTION OF PERSONAL DATA
The provider undertakes to permanently protect all personal data of the user.
The provider keeps the IP addresses of all visitors to the store for an indefinite period of time, and for registered users: name and surname, e-mail address, contact phone, primary address and delivery addresses, country of residence, time and date of registration and archive of communication with the provider.
The provider will use personal data exclusively for the purpose of fulfilling the order (sending information materials, offers, invoices) and other necessary communication.
Under no circumstances will the user’s data be passed on to unauthorized persons.
The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his computer.
The provider will contact the user via means of distance communication only if the user does not explicitly object.
Advertising emails will contain the following components:
- will be clearly and unambiguously marked as advertising messages,
- the consignor will be clearly identified,
- Various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,
- the method of unsubscribing from receiving advertising messages will be clearly presented,
- the user’s wish not to receive advertising messages will be explicitly respected by the provider.
OPINIONS / COMMENTS OF USERS
Opinions or comments of users and reviews of products written by customers are part of the functionality of the store, which is intended for the user community. The provider allows the opinion to be written by any registered user of the store, and before the final publication, the provider reviews them. The provider will not publish opinions or contributions that are in any way offensive, obscene or in the opinion of the provider do not benefit other users and visitors.
Advertising messages will be clearly visible (taking into account age) and clearly separated from games and competitions. Any communication aimed at children will be age-appropriate and will not take advantage of children’s trust, lack of experience or sense of loyalty.
A provider may not accept an order from someone he knows or suspects to be a child without the express permission of his parents or guardians.
The provider may not accept any personal data concerning children without the express permission of their parents or guardians.
The provider may also not disclose information received from children to a third party, with the exception of parents or guardians.
The provider must not offer free access to products or services that are harmful to children.
The provider does its best to ensure the timeliness and accuracy of the information published on its pages. Nevertheless, the characteristics of the items, delivery time or price may change so quickly that the provider fails to correct the information on the website. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.
The provider is not responsible for the content of opinions on articles written by visitors. Prior to publication, the opinion provider reviews and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any responsibility arising from the information in the opinions.
Although the provider strives to provide accurate photographs of the advertised items, all photographs should be taken as symbolic. Photographs do not guarantee or guarantee the properties of the item.
The bidder has the option of withdrawing from the contract with the client only if an obvious error is established (Article 46 of the Civil Code). An obvious defect is defined as the essential characteristics of the object and all errors that are considered decisive according to traffic customs or the intention of the customers and which the provider would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.
The provider reserves the right to change the terms of business at any time and in any way, for any reason and without prior notice.
COMPLAINTS AND DISPUTES
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by phone or e-mail. The complaint is submitted via e-mail: firstname.lastname@example.org. The appeal procedure is confidential.
The provider is aware that the essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating litigation. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
Out-of-court settlement of consumer disputes
In accordance with legal norms, the Adria Mobil Cycling Club does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
The Adria Mobil Cycling Club, which as a provider of goods and services enables online trade in the territory of the Republic of Slovenia, publishes an electronic link to the online consumer dispute resolution (SRPS) platform on its website. The platform is available to consumers here.
The said regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
We wish you plenty of pleasant and affordable shopping!
Kolesarski klub Adria Mobil / Adria Mobil Cycling Club